Privacy Policy
About this policy
House of Hearing respects your privacy. This policy explains how we handle information connected with our website, online enquiries and marketing. It covers thehouseofhearing.com, rather than the separate forms, consents and privacy notices used for your care.
Patient health information is subject to applicable healthcare privacy requirements. You can ask our team for our Notice of Privacy Practices. This website policy does not replace that notice or authorize the use of health information for advertising.
Information you share with us
When you contact us through the website, we receive the details you provide, such as your name, email address, telephone number, preferred location and message. We use these details to respond, follow up on your enquiry and help you reach the right team.
Please do not send medical records, insurance details, payment-card information or other sensitive information through an ordinary website form. Contact our team for an appropriate way to share it.
Website information and cookies
Our website and its providers can receive technical information including your internet protocol address, browser and device details, pages visited, referring website or campaign, approximate location and interactions with the site. Cookies and similar technologies may be used, depending on the tools enabled and your settings. This information is not necessarily anonymous.
We use website information to keep the site working, troubleshoot problems, understand which content is useful and measure our marketing. Enabled advertising tools can also receive information about visits and interactions.
Our website and marketing providers
Orange & Gray supports our website, marketing and related enquiry workflows. Our website is built and hosted through Framer. Where used for this website, Orange & Gray automation services run on servers hosted in the United States. Other providers and authorized support teams may process information in other countries.
We use Google Analytics to understand website activity, Google Ads for advertising and campaign measurement, and Google Tag Manager to manage website tags. We also use Google Search Console to understand and improve how our website appears in Google Search. Search Console is not an online enquiry system.
Google explains its handling of information from partner websites here: https://policies.google.com/technologies/partner-sites
How information is shared
Relevant House of Hearing team members and providers supporting the website, enquiries and marketing may have access to information needed for those activities. Google may receive website and device information through enabled Google services. We may also disclose information where required by law or lawfully necessary to address fraud, security incidents or threats to safety. Protected health information remains subject to applicable healthcare privacy requirements.
Your choices
You can manage or remove cookies through your browser settings. Some website features may work differently if you block cookies. Google offers advertising controls at https://adssettings.google.com/ and an Analytics opt-out browser add-on at https://tools.google.com/dlpage/gaoptout. These controls do not necessarily stop every type of website data collection.
To ask about information you have provided, request a correction or make a privacy request, contact House of Hearing through our contact page: /contact. Please tell the team that your enquiry concerns website privacy. We may need to verify your identity before responding. Available rights and exceptions depend on the information and applicable law.
Keeping information
We retain information for the purposes described here and for applicable recordkeeping, legal and security requirements. The period depends on the information and why it is held. Patient records may have different requirements from website enquiries. No website or internet transmission can be guaranteed completely secure.
Children and external websites
Parents and guardians should contact us about care for a child rather than asking a child to submit personal information through this website. If you believe a child has provided information that should not have been collected, please contact us.
External websites have their own privacy practices. We may update this policy when our website or practices change.