At House of Hearing, patient care doesn’t end once your new hearing aids are switched on. My team and I will help you to get the most out of your new devices and explain how to care for them properly.

New hearing aids often require adjustments and tweaks to ensure they are performing at their best. We’re here to address any questions, concerns, or difficulties you may experience, and that includes troubleshooting tips – because even today’s modern hearing aids with all of their amazing technology can still encounter a glitch or two along the way.

Below are some common problems and how to correct them.

“I’m not hearing anything!”

  • Check to see if the power is turned on. It can take some time to get used to placing the devices inside or behind your ears, and you may have accidentally turned them off or lowered the volume.
  • Try replacing the battery. Hearing aid batteries can typically last for a few days to several weeks.
  • Check the receiver and microphone for any debris, such as earwax. Use the tools in your cleaning kit to remove the debris gently.

“Ouch! That was painful!”

  • Wear your hearing aids regularly. Start by wearing them for a few hours a day and then gradually increase to full-time wear when you are awake. This will help your brain adjust to your clearer voice and background noises that might immediately sound too loud.
  • Read aloud. This will help you adjust to speaking at a lower volume and get used to hearing your voice through the hearing aids.
  • Turn your hearing aids off in restaurants and busy environments. Until you have adjusted to your hearing aids, noisy surroundings may seem too loud and overwhelming.
  • Adjust the noise reduction settings to filter out background noise. If you use an app with your hearing aids, there will be a section within the app to modify the filter settings.

“It whistles!”

  • Acoustic feedback happens when the sounds that exit the hearing aid via the speaker re-enters through the device’s microphone. Usually, the hearing aid was inserted incorrectly, or something is near the receiver. Remove the hearing aid and try again.
  • Try turning the volume down.
  • Make sure no objects are touching your hearing aid. Items such as hats or scarfs can interfere with the microphone.

“It feels uncomfortable.

  • Be patient. Just as it takes time to get used to new glasses or braces, you need to allow time for your ears to get used to the new sensation of wearing hearing aids. Continuous wear will help the discomfort to decrease.
  • Make sure your hearing aids are worn on the correct side. Try removing your hearing aids and switch ears to see if there is any improvement. Right-sided hearing aids will feature a red mark, whereas left-sided devices will feature a blue mark.
  • If your discomfort is painful, your hearing aids may need to adjusted at our office for a better fit.

Still, having trouble?

The above troubleshooting tips should solve any issues you are experiencing. However, if you are still struggling, do not hesitate to contact us. We’re here to help you adjust to your new devices, rectify any problems, and ensure you get the most out of your new-found hearing.

Since 1986, the House of Hearing has helped over 30,000 patients achieve better hearing and, therefore, enriched lives. With 12 convenient northern Utah locations, I encourage you to contact us today with any hearing questions or concerns. Simply click here to book an appointment.


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Josh Hankins, BC-HIS

Josh has worked with the House of Hearing since 2011. He attended school at Weber State and Utah State University where he studied computer science. In 2013, he completed his licensing and became board-certified as a hearing instrument specialist. Josh’s strengths center around working with sound and using hearing devices to improve hearing. He is an expert at configuring high technology devices and their accessories, as well as setting up the smallest and most invisible devices. His patients see him as someone who is friendly, thorough, and patient. He enjoys spending time with his wife, Liz, and their three young daughters. They live in Riverton. He likes jogging and mountain biking, working on his car, rock music, and traveling. He will talk your ear off if you get him going about high-quality sleep or smart home gadgets.