During these uncertain times, we have all had to adapt our lives to keep ourselves and others safe and healthy.

One thing that many people have not thought about is the impact on patients’ ability to see their regular providers for in-person appointments. In many cases, it is neither safe nor practical to visit your healthcare provider in person, but what does this mean for patients when hearing aid issues arise?

At The House of Hearing, our patient’s wellbeing is our number one priority, which is why we have decided to implement a new Tele Audiology program that allows patients to book virtual appointments with their audiologist.

One of the tools that have become more popular in use recently is the Remote Assist Feature on the Resound Smart/Smart 3D app. The feature allows our team to adjust and fine-tune hearing aids remotely!

But of course, as with any other new technology, we realize that there are bound to be complications.

As such, I have taken the liberty of detailing some of the most common issues with the Resound App, such as connecting your hearing aid to your phone, in the hope that this information will make for a smoother process when you come to use it yourself.

How do I connect my hearing aid(s) to my phone?

While many of our patients already have their hearing aids connected to a mobile device, it is always useful to have a refresher in case they have disconnected. Here are the steps:

  1. Go to “Settings” on your phone.
  2. Be sure to make sure that Bluetooth is on.
  3. Choose “Accessibility,” which can be found within the main settings menu on most phones.
  4. Then, within accessibility, there should be a “Hearing Devices” option, click on that.
  5. If you are connecting your hearing aid to your device for the first time, please skip to step 7 for further instruction.
  6. If you are RECONNECTING your hearing aid to your device, click on YOUR NAME’s hearing aids under the “Hearing Devices” menu.
  7. Scroll down to the very bottom of the page and click “Forget Device.”
  8. Next, turn off your hearing aid(s).
  9. Battery: Remove the battery.
  10. Rechargeable: Connect the hearing aid to the charger.
  11. After the hearing aid has been turned off for a few moments, turn it back on.
  12. Battery: Re-insert the battery.
  13. Rechargeable: Remove hearing aid from the charger.
  14.  Wait for YOUR NAME’s hearing device to pop up under the “Hearing Devices” menu.
  15. Your phone will request that you “Pair” your devices if you only have one hearing aid, it will ask you this once, and if you have two with will ask you a second time, always choose to pair your device.
  16. And you’re done! Your hearing aid(s) should now be connected to your device.

I’m using an Android device and am having trouble with wireless streaming or phone calls.

Before doing anything else, try restarting your phone. If that doesn’t work, delete the Resound Smart/ Smart 3D APP from your phone and reinstall it. Then, reconnect your hearing aids to the APP. If all of those things have still not solved the problem, there are two main ways to fix it:

Method 1

  • Go to the Resound App and click on “MORE.”
  • Turn “Demo Mode” on, then turn it off.
  • The app will then search for the hearing aids.
  • Next, you will need to restart your hearing aids.
  • Battery: Remove the battery and then re-insert.
  • Rechargeable: Remove hearing aid from the charger and then put it back.
  • Wait for your hearing aids to pair and then click continue.

Method 2

  • Go to your Resound App.
  • Click on the “MORE” tab.
  • Click on “Pair new hearing aids.”
  • Your phone should find the hearing aids, and then an icon saying “Found Hearing Aids” will show up.
  • Next, you will need to restart your hearing aid(s).
  • Battery: Remove the battery and then re-insert.
  • Rechargeable: Remove hearing aid from the charger and then put it back.
  • Wait for pairing, and then click continue.

General Troubleshooting Information

Bluetooth/Wireless Tips 

  • Always check to make sure your phone’s software is up to date! You will not always be notified when a new update is ready to be installed, to make sure to check in your settings regularly.
  • Make sure to close other apps while you are using the Resound App; having other apps running can cause it not to work as well or run slower.
  • Refresh your Bluetooth connection every few days! All you need to do is turn it off and then back on.
  • Make sure to restart your phone at least once a week; this gives it a chance to close unused apps and background programs.

Resound App Trouble

  • First, try closing the app and reopening it.
  • Then, if needed, restart your phone.
  • If this doesn’t help, delete the app and then re-download it!
  • Make sure you have “Smart” or “Smart 3D’.
  • Turn on “Demo Mode,” and then turn it off.
  • Open the Resound App and click on the “More” tab.
  • Turn demo mode on, and then turn it off. You will need to restart both your phone and your hearing aid(s) to complete this.
  • Make sure that Bluetooth is enabled on the Smart/Smart 3D App.
  • Go to your “Settings” app on your phone, and scroll down, click on the Smart/Smart 3D App.
  • Check to make sure Bluetooth is on.

Trouble with Wireless Streaming or Phone Calls 

  • First, try restarting your phone.
  • Reconnect your hearing aids to Bluetooth, as detailed earlier.

We hope these instructions have helped you get back up and running with the ReSound Smart/Smart 3D app. However, it is certainly possible for you to have a more specific issue that is not discussed here. If this is the case, please don’t hesitate to contact us at (801) 657-4175 or click here to schedule a Tele Audiology consultation.

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Molly LeRoy

Molly LeRoy

Dr. Molly LeRoy has been working in the hearing healthcare field since 1998 where she started as a secretary at the House of Hearing while attending the University of Utah. She soon became a Board-Certified Hearing Instrument Specialist and also obtained her Doctorate in Audiology. As President and Owner of the ENT House of Hearing since 2003, Dr. LeRoy has dedicated over 20 years of her life to delivering superior patient care to every person that walks through the door.