So you’re pretty sure you have a hearing loss; you’ve been thinking about getting hearing aids for a while now, and you’ve finally got so far as to start doing your online research.

Costco sounds like a good idea because you’ve heard their prices are reasonable, even though you know the House of Hearing’s team of Audiologists and Hearing Instrument Specialists is local. And then the prevailing question becomes, “So what’s the difference between Costco and House of Hearing?”

In this article, I’ve outlined the differences for you to make an informed decision. I’ve listed the pros and cons, so when you are a few months down the road with your new hearing aids, you can look back and know you made the right decision.

Costco vs House of Hearing

1. Costco Is a Convenience Store, Not a Hearing Clinic

Costco is a store set up to give its customers a bit of everything, which means they don’t specialize. You can go to Costco and get your hearing test before you shop, but Costco’s hearing assessment is not nearly as thorough as one done at the House of Hearing.

The value of a proper hearing evaluation is that if you need hearing aids, they will be programmed very precisely to your unique test results.

We test for pitch, tone, speech recognition, and more during your hearing assessment.

We have an online hearing test you can take to get a very basic idea of what a professional test might find. Still, as mentioned above, an online hearing test cannot take the place of a comprehensive assessment in a controlled environment with sensitive and well-calibrated equipment.

2. You Won’t Get the Benefit of a Professional Hearing Care Team at Costco

When you visit Costco, you usually have one dispenser assist you with the purchase of your devices, which means you won’t get the same level of care or expertise as you would with an experienced team of hearing professionals. 

Costco falls short in determining the cause of your hearing loss, seeking merely to address the symptoms.

This failure can cause costly delays in diagnosing the real issues relating to your hearing loss and can mean missing potentially serious underlying conditions that could remain untreated, further damaging your health.

Furthermore, Costco would be unable to provide a diagnosis or treatment for conditions like Tinnitus or balance disorders. In contrast, we can refer you to a trusted medical professional as we partner with a large group of ear, nose, and throat (ENT) specialists and a neurologist for conditions outside of standard hearing healthcare.

3. We’ll Recommend the Best Hearing Aid for You

With all the main brands available to us, we’ll recommend the best hearing solution for your hearing needs, based on your unique circumstances, lifestyle, and budget.

Through our leading team and methodical approach to achieving better hearing, by partnering with us you’re receiving a hearing care partner for life that will ensure you receive the highest level of care and expertise. We also have 4 amazing hearing care plans to suit every budget.

Costco locks some of their devices:

If you buy Costco’s Kirkland brand but want another provider to take over your care, these devices are often locked, which means adjustments won’t be possible.

4. We’ll Keep Adjusting and Fitting Until You’re Happy

We do whatever it takes to make sure your hearing aids fit well and feel comfortable all day long with our perfect-fit guarantee. We also program your hearing aids to match the hearing test data so that all your auditory needs are met properly by the device.

We also teach you everything you need to know about how to benefit from all the features of the device and how to best maintain your hearing aids so that they last for many years.

5. We’re Here Throughout Your Hearing Journey

We look forward to providing you with lifetime, long-term hearing care, and we promise that we will never see you as a dollar sign but as a member of our House of Hearing family.

Determine the Right Hearing Solution for You

6. The Cost Difference Is Negligible

Costco’s cheapest hearing aid is the Kirkland Signature 10.0, starting at $1,399. Other brands they have begin at $1,799, and they charge extra if you want custom-fitted earmolds.

Our prices include hearing packages that bundle all the hearing services you need and that last for the next one to four years – regular hearing check-ups and visits, hearing aid maintenance, hearing aid supplies, and ongoing support from advanced doctors of audiology and hearing instrument specialists.

Choose from the Essential, Smart, Signature, or All-Inclusive package to fit your preference and budget.

7. We Offer Similar Repair, Loss, And Damage Warranties

If you lose or drop your hearing aids, or if they need repairs, Costco provides 3-year loss and damage protection on most of their models and has a repair warranty. If you need your hearing aids repaired, you must drop them off at Costco and pay for any repairs that fall outside the warranty.

House of Hearing includes a 1 to 4 year managed repair warranty and loss and damage insurance depending on the hearing package you choose, and we give loaner devices while you wait for yours to be repaired, which Costco does not do.

Both Costco and House of Hearing include free cleaning and checking in the cost.

8. We Offer Convenience

  • We offer convenient appointment times at all of our locations, including extended appointment times during early morning and evening hours.
  • House of Hearing offers short, 15-minute “Tele Audiology Initial Consultations,” where you can chat confidentially to an audiologist about any concern.
  • We have a Tele Audiology service for anyone who would rather chat with their audiologist on a video chat. Costco also provides virtual appointments with a member of their dispensing team.
  • We can even troubleshoot and adjust some of the newer hearing aids remotely.
  • On this page, we have a chat window for answers to general questions, and you can call or request a callback from there.

9. We Are Locally Owned and Operated

We have ten locations in Northern Utah, so chances are very high that we have a clinic near you.

Our House Of Hearing Experts Can Help

We’re here and available to help you with any questions or concerns about your hearing, and we offer a complimentary 15-minute chat by video or in person so you can experience our expertise and care for yourself. Book it here.

And if you have no questions but would like to take a hearing test and discuss your hearing treatment options, you can book that here.

We hope this has been informative and helpful. See the table below that summarizes everything in visual format.

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Ben Chargo Au.D., CCC-A

Ben is a doctor of audiology (Au.D.) with the House of Hearing. He received his doctorate from the University of Utah in May of 2018. He has been an employee of ENT House of Hearing since 2014 when he started as an intern while working on his doctorate. Ben was originally introduced to this field while working with his father, as he is also an audiologist and the owner of a private practice in Minnesota. From the first time he worked with his dad, Ben knew that this was the profession for him, as he was able to combine his love for helping others with his skills as a problem solver and as a communicator. Ben strongly believes that the work he does here is essential to improving the quality of life for each and every one of his patients, and his work is never done for the day until he has done everything he can to improve the hearing and lives of those patients. Since moving from Minnesota to Salt Lake City in 2013, he has fully embraced the Utah lifestyle. When he is not at work, you can typically find him skiing or snowboarding, rock climbing, mountain biking, camping, golfing, or on a motorcycle ride with his friends.